The process of sale in addition to your purchase and use of the products available on this site is subject to the terms and conditions of use and service. The store may choose to accept or reject or cancel your order in certain cases, for example if the product you wish to purchase is unavailable, or if the product was priced incorrectly, or if the order was found to be fraudulent. The site will refund what you paid for orders that are not accepted or are canceled upon purchase or by sending an email to you. You agree to receive any emails or notifications regarding the order. * The site reserves the right to make any modifications or changes to its site and to the policies and agreements related to it, including the privacy policy as well as the document of terms and conditions of service and the terms of exchange and return.
Product exchange and return policy: All products are to be returned within no more than 1 days of receiving the order, and to maintain the quality and preservation of the product, it cannot be returned afterward unless there is a problem or defect in the product. If a defect or manufacturing error occurs in the product, it will be returned after reporting it.
Regarding cases where products are not returned, there are certain cases where the product cannot be returned:
- When the return request is made after the specified time, which is 1 day from the date of receipt regarding the products.
- When the product has been used, or damaged, or is not in the same condition as when received, or when the security sticker has been removed.
- Consumed products that have been used or installed.
- Products that have been tampered with or their serial numbers removed.
- Products without price tags, or labels, or original packaging, or missing any of their accessories.
How can I recover my money if I receive a product that is not in the correct shape or damaged?
When you receive the product in a damaged state or not matching what was selected on the site, you can return the product to us in the same condition in which you received it and with its original packaging within 1 day from the date of receipt. Once we receive the product, we will inspect it, and if a defect or damage is found, we will immediately start the process of refunding your money minus the shipping cost.
The warranty is through the agent, and the store can assist the customer in obtaining the best after-sales service with the product agents in Saudi Arabia.
The customer bears the shipping cost in case of return or exchange.
The warranty does not cover misuse by the customer such as breaking, cutting, exposing the product to high temperatures, electrical fluctuations, burning, dropping, etc., as there is a limit to the capacity to withstand, and damage due to misuse is considered.
